Terms and conditions

Who runs the website

www.hyleristorante.it is the official website of Hyle restaurant, run by:

• LAB S.r.l.
• VAT and tax code 03988910786 · REA CS-270623
• Share capital €10,000 fully paid
• Località Torre Garga 39, 87055 San Giovanni in Fiore (CS), Italy
• Email: info@hyleristorante.it

By using the website you accept these terms. If the Italian and English versions differ, the Italian version prevails.

What the website is for

The website presents the restaurant, its rooms, menus and experience. Here you can check opening days, menus and booking rules, book through TheFork, buy a gift card through Bonkdo and contact us. The website does not directly sell other goods or services.

Opening days and menus

The restaurant is open for dinner Thursday to Monday, and also for lunch on Saturday and Sunday. Closed Tuesday and Wednesday. Hours may change with seasons or holidays: changes are announced on the website or on our official channels.

We offer two tasting menus: Pùzaly, 6 courses at €120, and Chjùbica, 10 courses at €160 per person, drinks excluded. Wine pairing can be added when booking.

Bookings

Bookings are made online through TheFork, a third-party platform with its own terms and privacy notice. You can book up to 60 days ahead; bookings beyond that are not accepted, online or by phone. For 5 or more guests please write to info@hyleristorante.it.

Allergies, intolerances and dietary preferences must be stated when booking. We cannot guarantee alternative menus for very complex requests, multiple intolerances or garlic or onion allergies, nor rule out cross-contamination (EU Reg. 1169/2011). Some products are blast-chilled or frozen under EC Reg. 852/2004.

Card guarantee

A credit card is required to guarantee the booking and is handled only by TheFork: the restaurant never sees or processes card details. A pre-authorisation may be made a few days before; it is not a charge and is released the morning after the booking. If the card is invalid or has no available funds, the booking may not be confirmed.

Late arrival

Please arrive at the time you booked. If you are more than 30 minutes late we may reduce the number of courses, at the same price.

Cancellation and no-show

Bookings can be changed or cancelled free of charge up to 24 hours before the booked time.

For no-shows, or changes and cancellations after that, a fee of €160 per missing guest is charged to the guarantee card, with a regular invoice.

If the booking was made with a gift card, a no-show or a late cancellation means the gift card is considered used and cancelled, with no refund or reissue.

Waiting list

If no table is available, you can ask to join the waiting list by writing to info@hyleristorante.it. We will call you if a suitable table becomes free. Being on the waiting list is not a confirmed booking.

Children, pets and dress code

For children under 10 a babysitting service is required, at €10 per hour, and a children’s menu is available at €50. Children under 10 must be mentioned when booking.

Pets are not allowed in the dining room; there is a fenced garden in the restaurant courtyard. Please let us know when booking or by email.

There is no formal dress code, but shorts, tank tops and flip-flops are not suitable for our dining room.

Gift cards

• Validity: 6 months from the date of issue.
• Extension: from 30 days before expiry, using the button in your purchase email, validity can be extended by 3 months for €50. Extension is only possible before expiry.
• Use: book online choosing “I have a voucher” and entering the gift card code.
• Refunds: gift cards cannot be refunded or exchanged for cash, except for the right of withdrawal described below. If not used before expiry, their value is lost.
• No-shows and cancellations: the rules in “Cancellation and no-show” apply.
• Transfer: the gift card becomes personal when used; whoever uses it gives the code when booking.
• Purchase: handled by Bonkdo, which issues the gift card and collects payment under its own terms.
• Help: for validity, extension and use write to info@hyleristorante.it. Check content and expiry at hyle.bonkdo.com/it/mygift.

Right of withdrawal for gift cards

A gift card bought online is a distance purchase under the Italian Consumer Code (Legislative Decree 206/2005). The buyer, not the recipient, may withdraw within 14 days of purchase without giving a reason, provided the gift card has not been used or linked to a booking.

To withdraw, write to info@hyleristorante.it with the buyer’s full name, order number, gift card code and a statement that you wish to withdraw. We refund within 14 days of the request, after checking the gift card has not been used, using the same payment method as the purchase.

Website content

Texts, photos, logos, graphics and layout belong to the restaurant or are used with the owners’ permission. You may view, download or print them for personal, non-commercial use; any other use requires written permission. Press kit photos may be used by the press for articles about the restaurant, with the credit “Photo: Studio Nua – Eugenio Avallone”.

Proper use

You agree not to use the website for unlawful purposes, not to try to disrupt it and not to send us offensive or inappropriate content.

Third-party websites

The website links to third-party services such as TheFork, Bonkdo, Instagram, Facebook and Biafora Resort. We are not responsible for their content, security or data practices: please read their terms and notices.

Availability and liability

We try to keep the website up to date and working, but cannot guarantee it is always free of errors or interruptions, or that hours and prices are updated in real time. To the extent permitted by law, we are not liable for damage arising from use of, or inability to use, the website, except in cases of wilful misconduct or gross negligence.

Privacy and cookies

The processing of personal data is described in the Privacy policy and Cookie policy.

Changes

We may update these terms at any time. The version in force is always on this page and applies to use after publication.

Governing law and jurisdiction

These terms are governed by Italian law. If you are a consumer, the courts of your place of residence or domicile have jurisdiction. In all other cases, the courts of Cosenza have jurisdiction.